Privacy Policy

Refuge Hope Purpose Coaching

1. Who We Are

Refuge Hope Purpose Coaching is operated by Rachel Smith.

If you have any questions about this Privacy Policy, you can contact:
Email: rachel.smith@refugehopepurposecoaching.co.uk
Phone: 07349291146


2. What Information We Collect

We may collect:

  • Name

  • Email address

  • Phone number

  • Information submitted through contact forms

  • Booking details

  • Payment details via third party processors

We do not store full payment card details.


3. How We Use Your Information

Your information may be used to:

  • Respond to enquiries

  • Deliver coaching services

  • Process payments

  • Send important updates about bookings

  • Improve our services

We do not sell or rent personal data to third parties.


4. Legal Basis for Processing

Under UK GDPR, we rely on:

  • Consent

  • Contractual necessity

  • Legitimate interests


5. Data Storage & Security

We take reasonable technical and organisational measures to protect your personal data.

Data is stored securely and only retained for as long as necessary to fulfil the purpose it was collected for.


6. Third Parties

We may use trusted third parties such as:

  • Website hosting providers

  • Payment processors

  • Email service providers

These providers process data on our behalf and are required to comply with data protection regulations.


7. Your Rights

Under UK data protection law, you have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Withdraw consent

To exercise these rights, contact us via email.

You also have the right to complain to the Information Commissioner’s Office.


8. Cookies

This website may use cookies to improve functionality and analyse traffic.

You can adjust your browser settings to refuse cookies.


9. Changes to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on this website.

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